End-user support
Passwords, accounts, access, email and everyday questions.
IT support & management
Subscription help desk support for your business.
Awaise IT Service Desk is your outsourced IT support department: your team calls, emails or opens a ticket in the portal, and we fix it — remotely or on site. One fixed monthly fee, agreed response times and clear reporting.
Remote + on-siteRemote resolution, with technicians on site when needed.
Defined SLAAgreed response times by priority.
Fixed monthly feePredictable costs, no surprise call-out fees.
Client portalTickets, history and invoices in one place.
The service
What is subscription help desk support?
It is an ongoing, monthly IT support service where Awaise takes over day-to-day assistance for your users: problems with computers, printers, email, Microsoft 365, access, internet, Wi-Fi and business applications.
Instead of calling an ad-hoc technician every time something breaks, your business gets a help desk team that knows your environment, logs every request, meets an SLA and works to stop the same issues from coming back. Whenever you need it, click request and we handle the maintenance — whatever the problem.
Request serviceWhat’s included
What the Service Desk includes
Computers & peripherals
Troubleshooting and repair of laptops, desktops, printers and scanners.
Email & Microsoft 365
Outlook, Teams, OneDrive, SharePoint, licences and shared mailboxes.
Internet & network
Wi-Fi and LAN issues, routers, Starlink or fibre connections.
Security & updates
Antivirus, operating-system updates and security good practice.
Joiners & leavers
Devices and accounts prepared for new employees.
Preventive maintenance
Regular checks that prevent failures and slowdowns.
Monthly reports
Tickets resolved, response times and recommendations.
Plans & pricing
Service Desk plans for every size of business
Pick a starting point. We tailor the plan to your number of users, locations and coverage hours.
Small Business
Up to 10 users
fromMZN 10,000/month
- Unlimited remote support during business hours (Mon–Fri, 8am–5pm)
- Up to 2 on-site visits per month
- Response within 8 business hours
- Email and Microsoft 365 management
- Managed antivirus and updates
- Client portal for tickets and invoices
- Monthly support report
Medium Business
11 to 50 users
fromMZN 35,000/month
- Everything in Small Business
- Extended hours (Mon–Sat, 7am–7pm)
- Up to 6 on-site visits per month
- Response within 4 business hours
- Proactive server and network monitoring
- Managed backup with recovery tests
- Dedicated account manager and asset inventory
Enterprise
More than 50 users or multiple sites
fromMZN 100,000/month
- Everything in Medium Business
- 24/7 support for critical incidents
- Response within 1 hour for critical incidents
- Resident on-site technician (optional)
- Contractual SLA with compliance reporting
- Multi-site and provincial support
- Quarterly reviews and strategic IT roadmap
Indicative monthly prices, excluding VAT. The final price depends on users, devices, locations and coverage hours.
How we work
From first contact to a running service.
01
Request
Your team opens a ticket by phone, email or the client portal.
02
Triage
We set the priority and assign a technician.
03
Resolution
We fix it remotely or send a technician on site.
04
Report
We document the fix and prevent repeat issues.
For international organisations
Your local IT partner in Mozambique.
Country offices, project teams and regional companies rely on Awaise as their on-the-ground IT partner — working with your head-office IT, your standards and your procurement rules.
- Support in English and Portuguese
- Aligned with your global IT standards
- Detailed quotes for procurement processes
- Maputo, Pemba, Tete, Beira, Nampula and beyond
FAQ
Frequently asked questions
How much does subscription help desk support cost?
Plans start at MZN 10,000 per month for small businesses (up to 10 users), MZN 35,000 for medium businesses and from MZN 100,000 for enterprises or multi-site organisations. Prices are indicative and exclude VAT.
Is support remote or on-site?
Both. Most requests are solved remotely within minutes; when needed we send a technician on site, according to the visits included in your plan.
How do employees request support?
By phone, by email to suporte@awaise.com or through the client portal, where every ticket is tracked with status and history.
Can I change plans later?
Yes. The plan grows with your business — you can upgrade or adjust it when your users or locations change.
Can you support our staff in English?
Yes. Our help desk supports users in English and Portuguese and can follow your existing ticketing and escalation process.
Related services
Combine with other services
Proactive management
Managed IT Services
We monitor and manage your infrastructure 24/7. Incidents are resolved before your users report them and your monthly costs stay predictable.
Learn more
Microsoft 365
Installation, configuration, email migration and management of Outlook, Teams, OneDrive and licences.
Learn more
Cybersecurity
Security strategy, firewalls, business antivirus and protection against ransomware and phishing.
Learn moreNeed IT Service Desk?
Tell us what you need. We reply with a clear proposal and the next step.