Servers & storage
Monitoring, updates, disk capacity and performance.
IT support & management
Managed IT services: your infrastructure, always watched.
We take over the day-to-day management of your technology — servers, network, workstations, backups and security — with continuous monitoring and preventive maintenance. It works like a complete IT department, without the cost of building one in-house.
24/7 monitoringAlerts handled before they affect the business.
Preventive maintenancePlanned updates and health checks.
Predictable costsOne monthly fee per user or device.
Clear reportingVisibility on the state of your IT.
The service
IT outsourcing with full accountability
With managed IT services, Awaise becomes accountable for your technology environment running well. We monitor servers, network equipment, internet links and workstations, apply updates and handle alerts before they turn into downtime.
It is the natural next step after help desk support: beyond answering requests, we actively manage the infrastructure and plan improvements with you.
Request serviceWhat’s included
What we manage for you
Network & firewall
Switches, routers, Wi-Fi, firewall and internet links.
Workstations
Updates, antivirus and computer inventory.
Backups
Automatic backups with recovery testing.
Alerts & incidents
Early detection and response under the SLA.
Vendor management
Liaison with ISPs, manufacturers and software vendors.
How we work
From first contact to a running service.
01
Assessment
Survey of the infrastructure and current risks.
02
Onboarding
Monitoring agents installed and environment documented.
03
Ongoing management
Monitoring, maintenance and incident response.
04
Review
Reports and a periodic improvement plan.
For international organisations
Your local IT partner in Mozambique.
Country offices, project teams and regional companies rely on Awaise as their on-the-ground IT partner — working with your head-office IT, your standards and your procurement rules.
- Support in English and Portuguese
- Aligned with your global IT standards
- Detailed quotes for procurement processes
- Maputo, Pemba, Tete, Beira, Nampula and beyond
FAQ
Frequently asked questions
What is the difference between help desk and managed services?
Help desk answers user requests. Managed services also include proactive infrastructure management: monitoring, updates, backups and failure prevention.
Does it replace my internal IT team?
It can replace or complement it. Many businesses use managed services to free their internal team for strategic projects.
How is pricing calculated?
Usually per managed user, device or server, as a fixed monthly fee. We run an initial assessment to propose the price.
Can you report to our regional IT team?
Yes. We share monitoring dashboards and monthly SLA reports with your regional or global IT team.
Related services
Combine with other services
Most chosen
IT Service Desk
One point of contact for your whole team. We take over support tickets and end-user assistance so your internal team can focus on the business.
Learn more
Cybersecurity
Security strategy, firewalls, business antivirus and protection against ransomware and phishing.
Learn more
Cloud Computing
Migration, management and cost control on Microsoft Azure, AWS and Google Cloud.
Learn moreNeed Managed IT Services?
Tell us what you need. We reply with a clear proposal and the next step.