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Open and track support tickets, check invoices and your plan in the client portal.
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Support
How can we help?
Contract clients open tickets in the portal or by email. Not a client yet? Request one-off support or explore our Service Desk plans.
I need one-off help
A breakdown, an installation or an urgent issue? Request a one-off visit.
Request supportSupport email
Send a description of the problem with your name, company and contact.
suporte@awaise.comTo help us solve it faster, include:
- Your company name and contact details
- What happened and since when
- How many users or devices are affected
- Error messages or screenshots
- Whether the issue stops work (priority)
Support priorities
CriticalThe business or an essential service is down.
HighSeveral users affected or work heavily impaired.
NormalOne user affected, with a temporary workaround.
RequestInstallations, access, changes and questions.
Want ongoing support with an SLA?
Service Desk plans start at MZN 10,000 per month.